Return and Refund Policy

RETURN AND REFUND POLICY

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SECTION 1: Right of withdrawal

You have a withdrawal period of 14 days from the day of delivery of your package to return your items ( Saturday, Sunday and public holidays included). However, if the 14-day period expires on a Saturday, Sunday or public holiday, the latter is extended until the last hour of the following working day.

All products must be returned in perfect condition . The products must not have been worn , used or washed (they can only have been tried on).

Returns are only accepted if the product is in its original, intact packaging , as you received it. ( In addition to the shipping envelope which may be different from the one in which you received your items)

Novana does not provide pre-paid return labels .

Novana does not reimburse shipping or customs charges paid by the customer.

Novana does not offer the possibility of exchange . If you wish to exchange a product, it is just as easy to return the unwanted item and place a new order.

To make your returns download  the return form and follow precisely the instructions indicated on the form.

SECTION 2:

The refund will be made upon receipt and approval of your package by Novana.

The refund will be made to the payment method used during the purchase.

The bank transaction varies from 1 to 3 weeks depending on the bank.

Reimbursement fees:

All reimbursements by credit card or Paypal may include automatic transaction fees deductible from the initial amount.

SHIPPING POLICY

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Delivery costs offered in mainland France.

Shipping times within 2 to 10 business days.

Shipping by colissimo.